Privacy Policy — Italian Cotton Gallery
Who we are Our website address is: https://italiancottongallery.com. Italian Cotton Gallery is a custom tailoring and ecommerce business offering made-to-measure shirts, trousers, and blazers, sold online and via WhatsApp.
Registered address: Asala Building, Shop No. 9, Muwaileh Commercial, Sharjah, UAE
What information we collect Depending on how you interact with us, we may collect:
- Full name, email, phone number, city/address
- Measurements and fit preferences (for custom orders)
- Order history and product preferences
- Payment information (processed securely via our payment gateway — we do not store full card details)
- Shipping/delivery address
- Any information you provide via our website forms, checkout process, or WhatsApp/Instagram/Facebook lead forms
How we use your information We use this information to:
- Process and fulfill your orders (custom tailoring or ready products)
- Take measurements and confirm order specifications
- Process payments and issue invoices/receipts
- Arrange shipping and delivery
- Contact you via WhatsApp, phone, or email regarding your order status
- Send updates, offers, or promotions, if you’ve opted in
- Improve our products and services
How we contact you By placing an order or submitting a form, you agree that we may contact you via WhatsApp, phone, or email to process your order, take measurements, confirm details, or share delivery updates.
Payment processing Payments made on our website are processed through secure third-party payment gateways. We do not store your full card or bank details on our servers.
Data sharing We do not sell or rent your personal information. Your data may be shared only with:
- Our internal team handling your order and tailoring
- Payment gateway providers, to process transactions securely
- Courier/delivery partners, to fulfill and ship your order
- Any service providers strictly necessary to run our website and business operations
Cookies Our website may use cookies to keep items in your cart, remember login details, and improve your browsing experience. Cookies do not track you across other websites.
Data retention We retain your order and account information for as long as necessary to fulfill orders, handle returns/exchanges, and comply with legal requirements, unless you request earlier deletion.
Your rights You can request at any time to:
- View the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data (subject to legal record-keeping requirements)
To do this, contact us at support@italiancottongallery.com or message us on WhatsApp.
Security We take reasonable technical and organizational measures to protect your personal and payment information, though no method of transmission over the internet is completely secure.
Contact us For any questions about this policy or your data: 📧 support@italiancottongallery.com 📱 WhatsApp: +971 50 000 4590 📍 Asala Building, Shop No. 9, Muwaileh Commercial, Sharjah, UAE